| General Questions |
| Q: What does
Agamegold do? |
Answer:
we
strive to provide cheapest gold and professional powerleveling
service for game like World of warcraft,Hellgate London,Lord
of the Ring online,Tabula Rasa and some other MMORPG,we have
two years experience in this industry and have built its
reputation on competitive price,speedy delivery and reliable
customer service wow gold |
| Q: How do I trust
your service? |
Answer:
First,it
is part of your own responsibility to stay alert when
conducting any purchase on internet by making sure you are
paying to the correct party.when in doubt,please feel free to
contact us via email or our online live help where our
customer representative will tend to you personally |
| Q: Do you work
24/7? |
Answer:
Agamegold
is committed to provide maximum customer satisfaction by
providing a 24/7 on-line help chat system to ensure all your
inqueries being answered instantly |
| Q: Why does your
price change so frequently? |
Answer:
We
raise and decrease our price in accordance with market supply
and demand and we strive to provide cheapest price for all
your game need. |
| Q: Is Agamegold.com
affiliated with any game companies? |
Answer:
No.Agamegold.com
is a completely independent company that has emerged as a
result of the demand for currency in online games. We do not
have any affiliations with any game companies at this
time. |
| Q: Should I have to
register before I place the orders? |
Answer:
No,you
don't have to register before you place the orders,but
register as our member,you may enjoy our preferical price for
purchasing all our productions,more productions you purchase
from us,more discount you may enjoy. |
| Q: Is the business
safe and legal? |
Answer:
we
have two years experience in this industry and have built its
reputation on competitive price,speedy delivery and reliable
customer service.Our business mainly involves trading which
implies, we buy from gamers who are willing to sell their
excess virtual currency or and we sell to interested buyers at
a marginal profit.If you have any question you may contact our
24/7 online live support. |
| Q: Are you
retailer? |
Answer:
Yes,we
purchase the virtual currency from our suppliers then resell
to our customers. |
| Q: What is an Order
Number? Where do I find it? |
Answer:
An
order number is term used to describe your order. Every time
order is made , the transaction is assigned its own individual
order number.order numbers are typically 13 digits long and
contain both numbers and letters. When the payment for the
specified order has been made,you will receive an order
confirmation e-mail(payment receipt) from Paypal regarding the
purchase. You may find the order numbers in the e-mail. |
| Q: What shall I do
if I forget my member account password? |
Answer:
If
you forget your password, click on the 'Lost Password' link
that is just below the login box. Input your email address and
a new randomly generated password will be sent to you
automatically. Once you receive your new password, you can
then go into your account and change it into something easier
to remember. |
| Q: Why do you
sometimes need to call me when I've made an order? |
Answer:
Sometimes
there may have been an error on your order,such as a
miss-spelt character name or complications with payment.If you
have been unavailable to receive your order, we may call you
to ask you to collect your order ingame.On the other hand,for
larger orders, we must confirm your identity and legitimate
possession of the card or Paypal account you are using to
pay.This serves to decrease fraud and deter scammers,
something which benefits all our customers and MMORPG players. |
| Q: You asked for a
phone number but at the moment i have no phone availible,what
shall I do? |
Answer:
We
will send an email to inform you once we are ready to deliver
the gold,so please contact our online support when you may log
on the game for transfer. |
| Q: Live Help has no
response, what's wrong? |
Answer:
It
is due to some reasons about the Internet connection. The
speed of the live chat connection also depends on the type of
Internet connection used, the Internet Service Provider, and
the time when you are visiting the website. Sometimes when
many people are on line, maybe the Internet traffic is
congested. Please kindly try again or send us an E-mail if you
are having difficulties in connecting us. |
| Q: How do I place
an order? |
Answer:
1.Log
on your member account if you have registered as our
membership. 2.Select the game and the production you like to
purchase. 3.Fill the form with your detailed information.
4.Pay for the order via Paypal or Credit Card. 5.Once payment
is confirmed,your order will be submitted for processing.
6.You will receive an e-mail when we start and finish the
order. |
| Q: I would like to
check if you carry this particular game? |
Answer:
If
the product you are looking for is not listed on our site then
we are either out of stock on the item or we do not carry the
item at the moment. Do go to our Live Help or drop us an email
for feedback if you like to enquire about a new game. |
| Q: Will my account
get banned if I buy from Agamegold? |
Answer:
Quite
simply,no.We have never been informed of any account bans of
our customers due to their dealings with Agamegold.We are a
reputable company that does not engage in cheating, exploiting
or phishing.Dealing with other companies who obtain currencies
and virtual commodities through these illegitimate means may
result in your account being banned, but we can assure you we
are not one of those. We are proud of our company’s reputation
and we will continue offering a safe, quality service to our
customers, whilst combatting scammers and fraudsters in
MMORPGs. |
| Questions about Gold |
| Q: How long do I
have to wait for your delivery? |
Answer:
We
usually take 1-24 hours to execute the whole delivery process
after we receive your payment,sometimes it may take a slight
longer due to technical delays and high influx of orders |
| Q: How is delivery
being executed? |
Answer:
We
deliver the gold by face to face.we will contact you in game
or call you before delivery,in case failing to contact you we
will send an email to infrom you and you may contact our 24/7
online live support for transfer. |
| Q: What time are you
likely to call me regarding an gold order? |
Answer:
Usually
we will call you before the transfer,We are aware of vast time
differences between certain countries,so if you can not answer
the call for some reason,please set your phone to message
status so we will may leave a message to you and not wake you
up. |
| Q: How do I check
my order status? |
Answer:
You
may contact our online live support for assistance or just
click on "check your order" button on our website to check
your order status. |
| Q: Do you farm gold
or are you reseller? |
Answer:
No,we
do not farm gold by ourselves.Our business mainly involves
gold trading. we buy from gamers who are willing to sell their
excess virtual currency and we sell to interested buyers at a
marginal profit |
| Q: Do you have gold
in stock now? |
Answer:
We
do not stock gold at present,but we will keep contacting with
gold suppliers after we confirm your payment and do our best
to deliver in 24 hours. |
| Q: What will happen
if I can not receive the gold in time,may I get refund? |
Answer:
yes,you
may ask for refund if you do not receive the gold in the time
framed. |
| Q: I have ordered
on the wrong server or character name. What should I do? |
Answer:
You
may contact our 24/7 online live support or send us an email
to correct the wrong information and we will make delivery
according to the new instructions given. |
| Q: What are the
possible reasons for delaying? |
Answer:
There
are various possibilities such as Technical errors like
internet down time and incorrect or insufficient information
provided. Therefore, it is very important that you furnish us
with a valid telephone number and email address for us to
contact you |
| |
Answer:
Because
it doesn't have mail system in game,You have to be online and
we will deliver the gold by face to face. |
